Never use Webafrica as your Fibre partner - Don't upgrade line speed but still charge you money as if its done.

On 23 April i did a speed upgrade from 10/5 to the 20/10 line speed. On 25 April 2021, i notice the "Customer Portal" shows its done and i received my invoice which included "Pro Rata". Today 9 May 2021 my line is not yet upgraded. I called more than 5 times (after you hold forever) then they promise to get back to me. I also used the "handy whatsapp line" more than 10 times. Spoke to more than 10 different people who keeps on saying. We will escalate, transfer to Technical team, Provisioning team, brand owner... "It's marked as urgent", "they will get back to you in the morning"..... I am really super frustrated with the service i receive. No i am paying for a 20/10 line which i don't have. I am still on the 10 download, 5 upload speed. I wish i never signed up with this ISP!!!!! And if i cancel now, then i will be charged for "Installation". I have proof of everything that i am saying and not 1 word is a lie. Surely this cant be to difficult to sort out??? Just "flip the switch" and its done. I do know that my line is with Vodacom, but i don't care, i pay Webafrica and they need to deliver on the service. They need to stop blaming "Vodacom" but then keeps on taking my money for something i don't have.