NEVER USE WEB AFRICA

I would strongly advise people not to use Web Africa.

We have had ongoing internet connection problems for more than six months, and despite repeated calls and attempts to resolve the issue, the service has not been fixed. Each time we contact them, we are given another suggestion or step to try, but nothing has resolved the problem.

The customer service experience has been extremely frustrating. On several occasions, we have waited for up to two hours to speak to someone, only to be cut off. We were told to get a new SIM card, which made no difference. We were then told to get a new modem, which we paid for, and that also did not resolve the issue.

We eventually requested that the contract be cancelled with immediate effect because the service has not been usable. We were told to email, which we did, but received no proper response. When we phone again, we are simply told that they can see a note about the email and that we should send another email to confirm the cancellation.

We are also trying to resolve the issue of a refund for months of unusable internet, but we are getting nowhere. It feels impossible to speak to the right department or get a clear answer.

This has been an absolute nightmare from start to finish. Based on our experience, I would not recommend Web Africa to anyone. We are still waiting for a resolution!!!!