NEVER USE THEM

I love the marketing of this brand but that ended up being the only good thing. Don't believe the ratings they run marketing campaigns to get it this high (Where you could win).

This is my sad experience with this service provider. Initially getting me as client activated up and running went great -but then... They only work on weekdays - so if you have an issue with your line …good luck, because their WhatsApp service line customer service part is only good some days if you are lucky to find the right person most other times it will kick you out and you will have to explain your issue to 8 or 10 consultants.

I recently moved properties and went through this HELLISH experience of moving and installing a new line. I moved (renting) and cancelled my previous line. THEY managed to cancel my current landlord line main house line (the property I moved to) not the previous property that I was renting. The best part is this is all on written WhatsApp communication.

Getting the Landlords line activated took 4 working days - He owns an international company I might add. I got a hold of their CEO to report the issue- They promised he will have someone call me - It took 2 weeks makes me wonder if he did follow up. So after I used back channels of someone that knew someone inside the company that could talk to a competent person the line was active after a push of a button. Like WOW, 4 days cancelling the wrong line and all it took was a button. That I had to fight for to get back online.

They did call me I might add only when things were working.

It gets better.... I asked for a new line at the new property and upgraded my service. If I didn't follow up with them I would still be waiting for this service. This took them a whole MONTH to schedule this after phone calls and confirmation I might add.

Finally- The installation team came out ...after my patience ran out needlessly to say the very next morning. The installation team installed the new upgraded line right ONLY to drill through one of the main plug lines providing electricity in the house costing me to get an electrician out to restore and FIX the F up. I attached a photo of the plug line that blew and tripped the whole house. Like loud shedding wasn't enough

SO TODAY - Like all of the above is not enough. They billed me for a previous property installation THAT F NEVER HAPPENED. Only the new property had an installation. I am on the F useless WhatsApp line with the 7th billing/team consultant being transferred the whole time. Like can no one in that company read or do their job. I guess I will be doing it again

So let's see if we continue this - I can only hope because they are investigating it for the second time now. After the first tech said there was no installation and confirmed.