CB
Chris B

1 reviews | Active since Jul 2014

02 Mar 2019, 07:46

Never Never Do Business With Web Africa

I cannot believe that this company is able to trade, this has been the wort experience I have ever had with a company. I moved after 1 full year of having internet with these ******, had an issue with the previous year I was with them, so I called there rude, sullen and unhelpful staff to confirm that there would be no claw backs or cancelation fees, I then because knowing how terrible this company is email the support team to confirm this who then very abruptly rep**** about a week later that I would not get charged anything. Was then sent an invoice for a router I never received, apparently this is the 2 year old router, I then returned the router to their offices and have now been debited for this router. It is impossible to speak to anyone willing to help or actually give you information that is true and accurate. This company should not be allowed to trade.

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Replies (1)
Webafrica
Webafrica's reply04 Mar 2019, 09:50
Official
  Hello      Chris

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 

• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
 
Kind regards, 

Webafrica