1 reviews | Active since Oct 2022
NEVER EVER JOIN WEBAFFRICA
NEVER EVER USE WEBAFRICA - BIGGEST REGRET
Firstly, in the beginning of December 2025 i placed an order with Webafrica. I paid the amount requested in order to proceed. through WEEKS of struggling to get hold of them and trying to find out when my router etc. is i just stopped hearing from them. Agents wouldn't answer me, whatsapp chats were dropped or just ignored, tickets were not being answered, so i assumed everything was just cancelled as nothing was happening. Finally, the 3rd week of January 2026 the courier that Webafrica uses just drops off my router and sim at the local coffee shop there without even informing me.
On Sunday, 6 May 2026, i contact WEBAFRICA as my WIFI was down. I am told there is an outstanding amount. I asked the agent what amount is outstanding. The agent by the name of VHULENDA M. assured me that if i had paid this amount my services would be reconnected. I did and IMMEDIATE payment for the amount, however the second i sent the PDF POP as requested the agent disappeared.
The next morning from 7:30am i was on the whatsapp chat all the way until 8:30pm with the agents TEBEGO, AMUKELANI, XOLISIWE, MAJIED, ASANDA, LUYANDA, ZINHLE, JAYALUTCHMIE VANZ, SINDY M, SARAH M, BRIDGETTAH, ALL of them telling me they have recieved the payment but also then informing me that my account was actually cancelled and without any warning or informing me. They however ALL stated that payment was received and that i would be reconnected in due course.
Headed to yesterday the exact same thing as Monday (i have ALL the messages and discussions and what was promised to me).. I have forward POP to each and every single agent several times. Many of them just kept transferring me or just disappeared. Some even got rude ( Example SARAH) and didnt even give me a chance and just transferred me. I have sent statements, screenshots, PDFs and even screenshots of discussions to other agents.
today 06 may 2026 I FINALLY got a call from LEBO MAHLATJI who was very willing and explained to me but he then told me that i would have to pay another amount of R260, which i declined and requested a manager call me. He promised to get one to call me and its now almost 3hours and still nothing. Tried the whatsapp line again only to have now another agent tell me i must pay another amount of R559, SO ALMOST ANOTHER R900 they expect me to pay before they willing to assist me. I showed SARAH all the screenshots and convos and how none of this was communicated through the countless agents i spoke to. All the other agents said i can request a refund but she point blank told me they will under no circumstances refund me.
The lack of customer service, lack of care, lack of concern, lack of assistance is appalling. I would not recommend this company to ANYONE.
Lies, constant change of stories, contact lack of service. I will be posting the communications everywhere i can so people can see how customers are treated and how people are kept on a line so they can keep money.
LOL and funniest now is i was informed by another agent SARAH M my account is no longer active so there is nothing to cancel but when i requested my stuff be cancelled by GOSIAME N that if i wish to cancel my account i will ALSO be charged a cancellation fee.
WHAT AN ABSOLUTE JOKE
We understand how upsetting and exhausting this experience has been, especially after paying amounts requested, receiving conflicting information from multiple agents, and then being told different things at each step. The lack of consistency and clarity you’ve experienced is not the level of service we aim to provide, and it’s clear how much time and effort this has already taken from you.
We’ve reviewed the account and can confirm that the R559 charge relates to a router clawback fee, which applies when a service is cancelled and the router is not returned. As the service is currently cancelled, a recapture process needs to be handled by our Sales Team to get you back online as soon as possible. If you’d like to proceed, arrangements can be made for the Sales Team to contact you directly to discuss the recapture options and confirm next steps. Please let us know via direct message on Hello Peter how you would like to proceed, and we’ll ensure this is directed to the correct team. Your feedback regarding agent conduct, inconsistent communication, and the overall handling of your account will also be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
We understand how upsetting and exhausting this experience has been, especially after paying amounts requested, receiving conflicting information from multiple agents, and then being told different things at each step. The lack of consistency and clarity you’ve experienced is not the level of service we aim to provide, and it’s clear how much time and effort this has already taken from you.
We’ve reviewed the account and can confirm that the R559 charge relates to a router clawback fee, which applies when a service is cancelled and the router is not returned. As the service is currently cancelled, a recapture process needs to be handled by our Sales Team to get you back online as soon as possible. If you’d like to proceed, arrangements can be made for the Sales Team to contact you directly to discuss the recapture options and confirm next steps. Please let us know via direct message on Hello Peter how you would like to proceed, and we’ll ensure this is directed to the correct team. Your feedback regarding agent conduct, inconsistent communication, and the overall handling of your account will also be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
Take some responsibility. I WAS TOLD BY YOUR AGENTS WHAT WAS TO BE PAID AND I WAS TOLD BY YOUR AGENTS THAT I WOULD BE RECONNECTED SHOULD I MAKE THAT SPECIFIC PAYMENT which was done as requested. The negligence is on your side and not mine. You r agents should be held liable.
I am expecting my WIFI to be turned on today. If you are not willing to take responsibility and sort out your mess then let me know how we can go about bringing all of this to an end for good, but i will not stop with the negative reviews. All over
Take some responsibility. I WAS TOLD BY YOUR AGENTS WHAT WAS TO BE PAID AND I WAS TOLD BY YOUR AGENTS THAT I WOULD BE RECONNECTED SHOULD I MAKE THAT SPECIFIC PAYMENT which was done as requested. The negligence is on your side and not mine. You r agents should be held liable.
I am expecting my WIFI to be turned on today. If you are not willing to take responsibility and sort out your mess then let me know how we can go about bringing all of this to an end for good, but i will not stop with the negative reviews. All over
We understand how deeply frustrating and draining this experience has been, particularly after following the guidance provided, making payments as instructed, and then being faced with inconsistent communication and unclear ownership. Feeling unheard after doing what was asked of you is understandably upsetting, and this is not the experience we want for our clients.
To move this forward constructively, we’ve arranged for our Sales Team to contact you directly to discuss the recapture process and clearly explain the available options. This will allow the situation to be addressed transparently, including next steps around the router and how the matter can be brought to a clear and appropriate conclusion.
Warm regards,
Webafrica Crew
We understand how deeply frustrating and draining this experience has been, particularly after following the guidance provided, making payments as instructed, and then being faced with inconsistent communication and unclear ownership. Feeling unheard after doing what was asked of you is understandably upsetting, and this is not the experience we want for our clients.
To move this forward constructively, we’ve arranged for our Sales Team to contact you directly to discuss the recapture process and clearly explain the available options. This will allow the situation to be addressed transparently, including next steps around the router and how the matter can be brought to a clear and appropriate conclusion.
Warm regards,
Webafrica Crew
I am still waiting for someone to contact me
I am still waiting for someone to contact me
Thank you for coming back to us. Your matter remains with the relevant team, and it has already been flagged internally with the appropriate context and priority. The details of your feedback and expectation have been noted so that the team handling this is fully aware of where things stand and what is required to bring this to a close.
Warm regards,
Webafrica Crew
Thank you for coming back to us. Your matter remains with the relevant team, and it has already been flagged internally with the appropriate context and priority. The details of your feedback and expectation have been noted so that the team handling this is fully aware of where things stand and what is required to bring this to a close.
Warm regards,
Webafrica Crew