Never Ever Go With WebAfrica Worst ISP In Sout Africa

---------- Forwarded message --------- From: robin peters <***> Date: Fri, Jun 4, 2021 at 9:04 AM Subject: Fwd: ICASA Complaint Closed : Case Number GAU001659/21 ICASA:*** To: <***> Cc: <***>

Hi there,

I signed up for Fibre with WebAfrica in the month of March. My service was connected the same month, however I did not receive the router as per their customer agreement and I was incorrectly charged from when the service was installed and not when connected as per their customer agreement.

Needless to say, I logged a Hello Peter complaint and queried this via their whatsapp platform. This issue went on for weeks on end.

I then paid the fee after it was adjusted, however they disconnected my line after promising me that that they wont because of a payment arrangement I made with a customer service agent by the name of Monique. I was then told that she was wrong and I needed to make payment (which I did).

Then in the month of May I paid my first monthly fee after multiple Hello Peter, Whatsapp and Facebook complaints. I was shocked that they disconnected my line on May 10, 2021. They were unable to tell me why or who did this. I have since had to spend money on mobile data so I can work and make money and I was not reimbursed any funds by WebAfrica for their stuff up.

I then was informed that they will arrange for the reconnection of my service, however this was also a stuff up . I was issued another router and I was charged for a router, delivery fee and a reconnection as if it was a new line (the infrustructure is already here;working if i may add). So now at this stage I am sitting with multiple invoices and each time my bank account is debited huge amounts for something that was not my fault to start with. I have been paying for bank charges upon bank charges and nothing is getting done from their end.

My service was restored on May 19, 2021. I was invoiced again from May 19, 2021 - May 31, 2021 and my initial agreement was cancelled and I was informed that the 12 months agreement is as of May 19, 2021.

I was debited delivery fee of R197 for collection fee on top of my monthly installment that I paid on May 1, 2021. Since then I was not issued a credit for the time my service was disconnected and I was not issued a credit for the month of May and they keep on attempting to debit my bank account and it is still costing me money.

I have requested for a call back from a manager since March and it just keeps on falling upon deaf ears. I have not even received an apology from anyone and I keep get told different stories.

It is evident that the relationship between WebAfrica and myself has been severed and they have not stuck to their own customer agreement and yet it is expected of me to up hold my part when they did not up hold theirs from day one. I am now stuck in a new contract with them for a longer period of time and its not my fault.

As you can see I've contacted ICASA for assistance with this and was referred to the National Consumer Protector for assistance, it seems no amount of complaints on any platform will get their attention.

Please assist me . I do not want to be in contract with this company I am constantly stressing and is bad for my health.

Your assistance will be appreciated.

Kind regard, Robin Peters