CC
Clinton C
1 reviews | Active since May 2019
01 Jun 2026, 20:29
Never ending issues
I cancelled my contract with service with web Africa after getting no joy connecting my fibre line . After 3 months the try to debit my account when I queried they said I did not return the router and I did not pay the R999 cancellation fee. Please note that the deal that I took in 2021 is that after two years I do not need to pay for the equipment or cancellation .I have changed my service and I final have fibre that works and they are looking to take money for no reason.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 10:04Hi Clinton,
It’s completely understandable how frustrating this situation feels, especially when billing and charges are not clearly aligned with what you expected. Having clarity around fees, cancellation terms, and equipment handling is important, and this experience has clearly caused confusion.
A request has been submitted to the Finance Team to review the early termination fee app**** to your account and confirm whether it aligns with the terms of your agreement. Once a full review has been completed and feedback has been consolidated, this will be communicated to you directly with clear explanations.
Regarding the R999 clawback fee, this is typically app**** when the router has not been returned. To avoid this charge, the router would need to be returned. You can find the full return process and requirements here:
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
Should you require any further assistance while our team reviews your account, feel free to reach out via direct message on Hello Peter, and we’ll continue assisting from there.
Warm regards,
Webafrica Crew
It’s completely understandable how frustrating this situation feels, especially when billing and charges are not clearly aligned with what you expected. Having clarity around fees, cancellation terms, and equipment handling is important, and this experience has clearly caused confusion.
A request has been submitted to the Finance Team to review the early termination fee app**** to your account and confirm whether it aligns with the terms of your agreement. Once a full review has been completed and feedback has been consolidated, this will be communicated to you directly with clear explanations.
Regarding the R999 clawback fee, this is typically app**** when the router has not been returned. To avoid this charge, the router would need to be returned. You can find the full return process and requirements here:
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
Should you require any further assistance while our team reviews your account, feel free to reach out via direct message on Hello Peter, and we’ll continue assisting from there.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 10:04
Official
Hi Clinton,
It’s completely understandable how frustrating this situation feels, especially when billing and charges are not clearly aligned with what you expected. Having clarity around fees, cancellation terms, and equipment handling is important, and this experience has clearly caused confusion.
A request has been submitted to the Finance Team to review the early termination fee app**** to your account and confirm whether it aligns with the terms of your agreement. Once a full review has been completed and feedback has been consolidated, this will be communicated to you directly with clear explanations.
Regarding the R999 clawback fee, this is typically app**** when the router has not been returned. To avoid this charge, the router would need to be returned. You can find the full return process and requirements here:
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
Should you require any further assistance while our team reviews your account, feel free to reach out via direct message on Hello Peter, and we’ll continue assisting from there.
Warm regards,
Webafrica Crew
It’s completely understandable how frustrating this situation feels, especially when billing and charges are not clearly aligned with what you expected. Having clarity around fees, cancellation terms, and equipment handling is important, and this experience has clearly caused confusion.
A request has been submitted to the Finance Team to review the early termination fee app**** to your account and confirm whether it aligns with the terms of your agreement. Once a full review has been completed and feedback has been consolidated, this will be communicated to you directly with clear explanations.
Regarding the R999 clawback fee, this is typically app**** when the router has not been returned. To avoid this charge, the router would need to be returned. You can find the full return process and requirements here:
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/
Should you require any further assistance while our team reviews your account, feel free to reach out via direct message on Hello Peter, and we’ll continue assisting from there.
Warm regards,
Webafrica Crew