Never do your business with VUMA.

I had fibre internet with VUMA and I have been waiting for my refund since February. I made an online payment on the 01/02/2023 for my internet service and I was not connected. When I followed up with Webafrica why is my internet not working whereas I paid, I was told that I made payment to a diferent address (shocking). No one explained to me how it happened as I only have 1 address under my account. I asked them to allocate the payment to my real address and after 2 weeks, there was still nothing done on my account. I asked for a refund and cancelled my services with them and until today I still not received my refund. Above all the struggles the worst I have is the poor customer service from the consultants I have been dealing with. Everytime I followed up, I am told that a refund request was not done but when I follow up on a different day , a different consultant says the same. I asked for a call back from a manager, I still have not received it. The consultant are rude and unproffessional