JL
Jared L
1 reviews | Active since Jan 2023
04 May 2026, 19:10
Negative client experience
I would like to share my negative client experience with Webafrica. Since Thursday, I chatted to more than 20 agents who were unable to support me with reactivating my account. Every agent has a different resolution sending me from pillar to post, transferring me back and forth between sales and billing. I attempted to call the contact centre and spent more than 1 hour trying to get hold of someone without any luck. Every time I’m around forty in the queue,it sounds like someone answers then drops the call ( happened to me thrice in the hour). Today my query is stil not resolved and without internet
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
05 May 2026, 08:55Hi Jared, it’s clear this situation has been extremely frustrating, especially after multiple interactions with different agents, being transferred between teams, long call queue times, and still being left without internet since Thursday. That kind of back-and-forth without resolution is not the experience that should happen. At this point, we’re unable to locate your account details from this review alone, which is preventing us from directly stepping in and resolving the issue for you. Please send us a private message with your account details (such as your account number, registered email address, or contact number), and we’ll take this up immediately. Once received, we’ll be able to trace the full history, identify where the breakdown occurred, and ensure the reactivation is properly escalated and resolved without further delay. Warm regards, Webafrica Crew
Best regards,
Webafrica's reply05 May 2026, 08:55
Official
Hi Jared, it’s clear this situation has been extremely frustrating, especially after multiple interactions with different agents, being transferred between teams, long call queue times, and still being left without internet since Thursday. That kind of back-and-forth without resolution is not the experience that should happen. At this point, we’re unable to locate your account details from this review alone, which is preventing us from directly stepping in and resolving the issue for you. Please send us a private message with your account details (such as your account number, registered email address, or contact number), and we’ll take this up immediately. Once received, we’ll be able to trace the full history, identify where the breakdown occurred, and ensure the reactivation is properly escalated and resolved without further delay. Warm regards, Webafrica Crew
Best regards,