Need my Fibre Today !!!!!!!

I app**** online for a Fibre line, about 1 month ago, it took Webafrica almost 3 weeks to have the line installed, then get line active, Now ive been struggling to get through to someone who can assist me set up as the router was finally delivered, They mostly liase via whatsapp which is not very efficient, as whilst speaking to an agent, the whatsapp bot tries to reconnect you to a live agent , and cuts your current communication. Then reconnecting can take anything from 10 minutes to 5 Hours on the whatsapp, with no response back.

I need an active line since 2 weeks ago , however still waiting

They spin me the same story everytime i connect, Reset the router using a small pin, and then wait a while before reconnecting, and the same happens.

Im no technician , but im telling them what i see, and there is no internet connection on my line , but they spin you the same story to get you off the line and not assist

My bill has been generated already for debit on Nov 1, 2020 , however i have not enjoyed any connectivity