My WiFi is off and t...

Hi Dominique,We understand how important it is to have a working connection when you rely on WiFi for work. Let’s get you back online as quickly as possible. Here are a few quick checks to try:• Restart your router: Switch it off at the wall, wait about 30 seconds, then switch it back on. Give it a few minutes to reconnect fully.
• Check the router lights: Look for any lights that are off, flashing, or showing an unusual colour. This can help indicate whether the issue is with the fibre connection or the router.
• Check another device: Try connecting another phone or laptop to the WiFi. If all devices are affected, this helps narrow the issue down to the router or connection rather than one device.
• Move closer to the router: If the WiFi signal is weak in certain areas, test your device closer to the router. This helps determine whether WiFi range or interference could be affecting the signal.
• Forget and reconnect to the WiFi: On your device, remove the saved WiFi network and reconnect using your WiFi password. This can refresh the connection between your device and router.These checks are useful because they help identify whether the problem is with the WiFi signal, your device, or the underlying fibre connection, giving our support team a clearer starting point if further troubleshooting is needed.If you’re still offline, please reach out to our Live Chat team for further assistance. Our agents are available until 8 pm on weekdays and 6 pm on weekends and public holidays, so they can continue troubleshooting with you and guide you through the next steps.We know you need your connection for work, so we hope we can get you back online soon. 

Warm regards, 
Webafrica Crew