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Noluthando thandothusi.tt
1 reviews | Active since May 2026
22 May 2026, 16:08
My Wi-fi was saying "connected without internet" i reported the matter via the live chat and i was told wait for 72 hour for someone to come in and check, on the 3rd day "thee 72 hour day" i got a message saying my fault status has been changed closed whe
My Wi-fi was saying "connected without internet" i reported the matter via the live chat and i was told wait for 72 hour for someone to come in and check, on the 3rd day "thee 72 hour day" i got a message saying my fault status has been changed closed whereas no one came and i was still disconnected. I reported again and had to wait for another 72 hours. So i had a total of 10 days of being disconnected
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Webafrica's replyOfficial
22 May 2026, 16:18Hi Noluthando,
We understand how frustrating it must have been to be without a connection for an extended period, especially after following the correct support channels and waiting through multiple fault windows.
There was initially an outage in your area that was confirmed by Evotel and expected to be resolved within the standard timeframe. Unfortunately, while the outage was marked as restored, your connection did not recover as it should have, which led to a second fault being logged. We acknowledge that this process should have been far smoother, and we fully appreciate how important it is to remain connected without unnecessary delays or repeated waiting periods.
We remain committed to supporting you and improving your experience with us. Should you require any further assistance or support, you are welcome to reach out via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to be without a connection for an extended period, especially after following the correct support channels and waiting through multiple fault windows.
There was initially an outage in your area that was confirmed by Evotel and expected to be resolved within the standard timeframe. Unfortunately, while the outage was marked as restored, your connection did not recover as it should have, which led to a second fault being logged. We acknowledge that this process should have been far smoother, and we fully appreciate how important it is to remain connected without unnecessary delays or repeated waiting periods.
We remain committed to supporting you and improving your experience with us. Should you require any further assistance or support, you are welcome to reach out via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply22 May 2026, 16:18
Official
Hi Noluthando,
We understand how frustrating it must have been to be without a connection for an extended period, especially after following the correct support channels and waiting through multiple fault windows.
There was initially an outage in your area that was confirmed by Evotel and expected to be resolved within the standard timeframe. Unfortunately, while the outage was marked as restored, your connection did not recover as it should have, which led to a second fault being logged. We acknowledge that this process should have been far smoother, and we fully appreciate how important it is to remain connected without unnecessary delays or repeated waiting periods.
We remain committed to supporting you and improving your experience with us. Should you require any further assistance or support, you are welcome to reach out via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to be without a connection for an extended period, especially after following the correct support channels and waiting through multiple fault windows.
There was initially an outage in your area that was confirmed by Evotel and expected to be resolved within the standard timeframe. Unfortunately, while the outage was marked as restored, your connection did not recover as it should have, which led to a second fault being logged. We acknowledge that this process should have been far smoother, and we fully appreciate how important it is to remain connected without unnecessary delays or repeated waiting periods.
We remain committed to supporting you and improving your experience with us. Should you require any further assistance or support, you are welcome to reach out via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew