T
Timna
1 reviews | Active since Mar 2026
19 Mar 2026, 12:00
My services were can...
My services were cancelled and it took web Africa 9 days to approve a reversal of the cancellation fee, I’m very disappointed and I was frustrated that I was not able to use my WiFi for 7 days
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Webafrica's replyOfficial
19 Mar 2026, 12:10Hi Timna,
We completely understand how frustrating it must have been to go without WiFi for 7 days and to wait 9 days for the cancellation fee reversal. Experiencing delays like this can be very disruptive, and your disappointment is completely valid.
Your feedback has been shared with the service quality team to review the process and ensure that similar delays are avoided in the future. If you still require assistance or have any outstanding concerns, please send us a direct message on Hello Peter with the details, and the team will provide support promptly.
Thank you for taking the time to share your experience. Your input helps us improve, and we remain committed to providing a more efficient and reliable service for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating it must have been to go without WiFi for 7 days and to wait 9 days for the cancellation fee reversal. Experiencing delays like this can be very disruptive, and your disappointment is completely valid.
Your feedback has been shared with the service quality team to review the process and ensure that similar delays are avoided in the future. If you still require assistance or have any outstanding concerns, please send us a direct message on Hello Peter with the details, and the team will provide support promptly.
Thank you for taking the time to share your experience. Your input helps us improve, and we remain committed to providing a more efficient and reliable service for all our customers.
Kind regards,
Webafrica Team
Webafrica's reply19 Mar 2026, 12:10
Official
Hi Timna,
We completely understand how frustrating it must have been to go without WiFi for 7 days and to wait 9 days for the cancellation fee reversal. Experiencing delays like this can be very disruptive, and your disappointment is completely valid.
Your feedback has been shared with the service quality team to review the process and ensure that similar delays are avoided in the future. If you still require assistance or have any outstanding concerns, please send us a direct message on Hello Peter with the details, and the team will provide support promptly.
Thank you for taking the time to share your experience. Your input helps us improve, and we remain committed to providing a more efficient and reliable service for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating it must have been to go without WiFi for 7 days and to wait 9 days for the cancellation fee reversal. Experiencing delays like this can be very disruptive, and your disappointment is completely valid.
Your feedback has been shared with the service quality team to review the process and ensure that similar delays are avoided in the future. If you still require assistance or have any outstanding concerns, please send us a direct message on Hello Peter with the details, and the team will provide support promptly.
Thank you for taking the time to share your experience. Your input helps us improve, and we remain committed to providing a more efficient and reliable service for all our customers.
Kind regards,
Webafrica Team