My service was disconnected and payment was made on the 18th

My service was disconnected and payment was made on the 18th. Up until today 27 October i have not been reconnected. Webafrica is the middle man and ive been following up every day since the 18. Thw agents are not help and all i keep getting is 'Im sorry'. You get directed to different agents and have to explain the situation to them over and over. I asked to be escalated to a manager. They said they escalated it but the call back might take up to 24 hours for them to get back to us. Vumatel and Webafrica sucks.