My query was resolved by a very competent staff member without any hassles

Hi Arlene,
Thank you for taking the time to share this feedback with us. Having your query resolved smoothly by someone who knows what they’re doing removes frustration and makes the whole experience feel straightforward and reassuring, and we’re glad this left you feeling pleased.
It’s good to see the service working exactly as it should, and we’ll keep aligning our teams around this standard of assistance.
Warm regards,
Webafrica Crew