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Thirza thirza.stevens
1 reviews | Active since Aug 2026
25 Aug 2026, 13:59
My parents who are pensioners, internet went down yesterday
My parents who are pensioners, internet went down yesterday. Within minutes of me contacting Webafrica, an agent assisted and logged a ticket on their behalf. Thank you for your prompt and professional support. Issue resolved
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
25 Aug 2026, 14:01Hi Thirza,
We're pleased to know our team responded promptly and made sure the matter was properly attended to, helping restore your parents' connection without unnecessary delay. Providing accessible, professional support when a customer needs assistance is an important part of the service we aim to deliver.
We're pleased to know our team responded promptly and made sure the matter was properly attended to, helping restore your parents' connection without unnecessary delay. Providing accessible, professional support when a customer needs assistance is an important part of the service we aim to deliver.
We'll continue working to provide responsive and dependable support across every customer interaction.
Keep track of your connection, usage, and updates all in one place with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Keep track of your connection, usage, and updates all in one place with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 Aug 2026, 14:01
Official
Hi Thirza,
We're pleased to know our team responded promptly and made sure the matter was properly attended to, helping restore your parents' connection without unnecessary delay. Providing accessible, professional support when a customer needs assistance is an important part of the service we aim to deliver.
We're pleased to know our team responded promptly and made sure the matter was properly attended to, helping restore your parents' connection without unnecessary delay. Providing accessible, professional support when a customer needs assistance is an important part of the service we aim to deliver.
We'll continue working to provide responsive and dependable support across every customer interaction.
Keep track of your connection, usage, and updates all in one place with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Keep track of your connection, usage, and updates all in one place with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
25 Aug 2026, 14:13Hi Thirza
That’s wonderful to hear! 🩷 We’re glad your parents weren’t left waiting and that our team could step in quickly, get the fault logged, and help see the issue through to resolution.
That’s wonderful to hear! 🩷 We’re glad your parents weren’t left waiting and that our team could step in quickly, get the fault logged, and help see the issue through to resolution.
Thank you for recognising the professionalism and prompt assistance. We’ll happily take this as a reminder that sometimes the best support is simply getting things sorted without the fuss. 😊
And when you need a little more control at your fingertips, the Webafrica app makes managing your services quick and convenient too. 📱
Here’s to keeping your parents happily connected! 🩷
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 14:13
Official
Hi Thirza
That’s wonderful to hear! 🩷 We’re glad your parents weren’t left waiting and that our team could step in quickly, get the fault logged, and help see the issue through to resolution.
That’s wonderful to hear! 🩷 We’re glad your parents weren’t left waiting and that our team could step in quickly, get the fault logged, and help see the issue through to resolution.
Thank you for recognising the professionalism and prompt assistance. We’ll happily take this as a reminder that sometimes the best support is simply getting things sorted without the fuss. 😊
And when you need a little more control at your fingertips, the Webafrica app makes managing your services quick and convenient too. 📱
Here’s to keeping your parents happily connected! 🩷
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew