My line has been connected to someone elses home without my knowledge while my line is cancelled.

I am having the worst experience with webafrica.

They took my monthly debit and went to cancel my active line and reactivated the line on another clients ISP, I have been battling with them as well as with vumatel to have my line reconnected, it's been 8days my line is down,I am spending money on data as I work remotely and no one can assist me at all to have my line back up and running their customer service is pethetic.

How does a big company like this cancel my line without my consent and activate it on anothers persons address and when I queried it they telling to wait another 3-5 business days.

I wouldn't suggest anyone taking out internet with webafrica because they take your money and activate your account to someone elses home without your knowledge and they won't even bother calling to rectify their wrong.

When I called webafrica you have to wait more that an hour to speak to someone and they can't even assist.