My internet is down and I'm not getting any help what so ever

My internet was down from yesterday morning spoke to those agents and I spent nearly the whole day trying to understand what's happening, account was active as they say and there was no outages in my area however they couldn't explain as yo why my internet was done.

Agent from webafrica said that Vumatel scheduled a cancelation to happen yesterday, I asked how when my 28 days cycle had ended on the 7th and I made payments on the 4th meaning my payment was early. I don't know between all these agents who decided to cancel my service which now is resulting me to wait for 72 business hours for it to be fixed and on top of that it has changed my Easypay ref like how and why?

I'm so livid I first spoke to Vusi at 8am then who said this is Provisioning issue and transferred me to Jeanette M that one didn't even prob to find out what's happening she just simply transferred me back to support where I spoke to Buhle then I advised her I've been on live chat from 8am and will have loadshedding at 10am until half 12 however nothing was done for me I just have a feeling she was the one you requested a cancelation however I'm not sure then came back on chat spoke to Cuma M I had to repeat myself all over again then he/she later said that she will log a ticket for me with Vumatel, I told her Buhle said will escalate the matter what happened to that when you say you will log a ticket again? Waited for an hour with no one coming back to me Cuma M said again its a provisioning issue transferred again and spoke to Langelihle M who did the same thing without helping me and transferred me again to support where I spoke to Nosipho M we spoke from 3pm saying that Vumatel scheduled a cancelation and I had to wait for 24 to 72 hours for it to be fixed I asked what will happen to the wasted day or days of me nor having internet will that still be counted in this 28 days cycle. No one can answer me regarding that question so I sent Vumatel a email yesterday night advising all that I have heard from Webafrica and guess what they don't know what happen and they are saying Webafrica are the ones who requested a cancelation they never scheduled anything.

I'm being played for a fool here till today internet is still down and they have my money. BORED & LIVID.