1 reviews | Active since Jan 2010
My initial interaction was on Thursday and we processed everything with the sales agent
My initial interaction was on Thursday and we processed everything with the sales agent. He then promised that I will receive an order number immediately after the call. The day went by, nothing next day nothing, next week Monday nothing then I decided to follow up Tuesday only to be asked the same repetitive question by thier AI then another agent. 6 calls later to the 021 number that kept getting dropped I finally received a callback only to be told sorry we don’t know what happened but your order was never captured. So really frustrating experience especially with the AI chat and phone lines. I have over 7 WhatsApp service feedback prompts received and I doubt these will be looked at, terrible just terrible service
We understand how frustrating this experience has been, particularly after completing the order with a sales consultant, waiting for the promised order number, and then having to make several attempts to get clarity. We also recognise how disappointing it is to deal with dropped calls and repeat information through the AI chat when you were simply trying to get your order processed.We’ve checked the order history and can see that the initial order was cancelled due to an issue with the address provided. A new order has since been resubmitted to ensure the order can proceed.We acknowledge that the lack of communication around the original order caused unnecessary frustration, and we appreciate you bringing this to our attention.Warm regards,
Webafrica Crew
We understand how frustrating this experience has been, particularly after completing the order with a sales consultant, waiting for the promised order number, and then having to make several attempts to get clarity. We also recognise how disappointing it is to deal with dropped calls and repeat information through the AI chat when you were simply trying to get your order processed.We’ve checked the order history and can see that the initial order was cancelled due to an issue with the address provided. A new order has since been resubmitted to ensure the order can proceed.We acknowledge that the lack of communication around the original order caused unnecessary frustration, and we appreciate you bringing this to our attention.Warm regards,
Webafrica Crew