My Fiber Installation - (No existing)

I got a call in July from Webafrica sales department offering me there new fiber promotion they are running. I signed up as I was aware that our fiber infrastructure is being installed in my complex. This will then go active on VUMATEL network. Since September, the fiber has gone active in our complex, how I know is that my neighbor of 68 already got fiber. I have numerous times contacted Webafrica asking about progress, 80% of the time no one gets back to me. And when I do get a response, each time the person tells me, it will be escalated. How far it can be escalated, I don't know as while I have been typing this review, the operator told me it is being escalated, AGAIN!!! Now each time I am told that it is at VUMATEL, but still Webafrica is my service provider, not that I am getting a service provider and I expect them to deal with VUMATEL, not me. My order is not with VUMATEL. Now I get a message from the operator saying that VUMATEL has rejected the order. I have been Webafrica for nearly 5 years, never really having a problem, but this is pathetic. Now I have seen there fiber price is not the cheapest, but I was willing to pay it, but with all the delays, it has given me time to shop for different service providers with better prices and the one even give me the same promotion. Interesting times ahead.