L
Lauren
1 reviews | Active since Sept 2026
09 Sept 2026, 14:53
My experience with webafrica is overall good
My experience with webafrica is overall good. However I have noticed there are agents who do not know what they are doing and are sometimes very lippy when it comes to giving service,which I really think needs to be worked on. Overall most issues I had have been sorted out almost immediately and I never needed to escalate any further but I am hoping that agents will be trained on etiquette and how to speak and communicate with customers as most of the time an issue can be sorted out immediately but we get pushed around.
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Webafrica's replyOfficial
09 Sept 2026, 14:55Hi Lauren,
We appreciate your honest feedback and are pleased to hear that your overall experience with Webafrica has been good, with most of your issues resolved quickly without needing further escalation.We also recognise your concerns around communication, customer etiquette and the experience of feeling pushed around when seeking assistance. Clear, respectful communication is an important part of good service, and we understand why these interactions can be frustrating when a query could otherwise be resolved quickly.We value your feedback and are glad that, overall, you’ve received prompt assistance when you’ve needed it.Warm regards,
We appreciate your honest feedback and are pleased to hear that your overall experience with Webafrica has been good, with most of your issues resolved quickly without needing further escalation.We also recognise your concerns around communication, customer etiquette and the experience of feeling pushed around when seeking assistance. Clear, respectful communication is an important part of good service, and we understand why these interactions can be frustrating when a query could otherwise be resolved quickly.We value your feedback and are glad that, overall, you’ve received prompt assistance when you’ve needed it.Warm regards,
Webafrica's reply09 Sept 2026, 14:55
Official
Hi Lauren,
We appreciate your honest feedback and are pleased to hear that your overall experience with Webafrica has been good, with most of your issues resolved quickly without needing further escalation.We also recognise your concerns around communication, customer etiquette and the experience of feeling pushed around when seeking assistance. Clear, respectful communication is an important part of good service, and we understand why these interactions can be frustrating when a query could otherwise be resolved quickly.We value your feedback and are glad that, overall, you’ve received prompt assistance when you’ve needed it.Warm regards,
We appreciate your honest feedback and are pleased to hear that your overall experience with Webafrica has been good, with most of your issues resolved quickly without needing further escalation.We also recognise your concerns around communication, customer etiquette and the experience of feeling pushed around when seeking assistance. Clear, respectful communication is an important part of good service, and we understand why these interactions can be frustrating when a query could otherwise be resolved quickly.We value your feedback and are glad that, overall, you’ve received prompt assistance when you’ve needed it.Warm regards,