My experience with WEB Africa has been a total nightmare

My experience with WEB Africa has been a total nightmare. I was moving residence and requested a Transfer of my fibre connection to the new residence. We Africa informed me that they could not provide me with the service at the new residence, I therefore has to go elsewhere and cancel the existing WEB Africa connection. Firstly they invoiced me for the Router - which they collected, then they invoice mee for the cancellation of the connection for which they could not provide at the new location. They did eventually pass credit for the router but are still insisting (6mnoth Later) that I am liable for the cancellation fee. Nowhere was this mentioned for did I sign any document agreeing to pay cancellation. The referred me to their web site for the terms and conditions - where it states that if the service is cancelled within 12 months of the initial connection them I am liable to pay a cancellation fee - I had the service for 6 years (transferred by BitCo to WebAfrica upon sale of Bitco's home service to WebAfrica) Nowhere did I agree to pay a cancellation fee, although even if I did Agree I don't believe that I am liable if they could not supply the service