OF
Ofentse Fefe.mngu
1 reviews | Active since Sept 2026
04 Sept 2026, 15:36
My experience with w...
My experience with webafrica is great however their communication sometimes its bad, if they having maintainance they dont inform you ahead so that alternative mode of connectivity is made as turn around time is 72hours
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 16:09Hi Ofentse,
Thank you for sharing your feedback. We’re pleased to hear that your overall experience with Webafrica has been positive, while also recognising the concern around communication during planned maintenance. We understand how disruptive it can be to lose connectivity without enough notice, particularly when you may need to make alternative arrangements and the expected turnaround can be as long as 72 hours. Keeping customers informed ahead of planned work gives them the opportunity to prepare, and we recognise how important that communication is. Your feedback is valuable and highlights an area where we can improve the experience. We’ll continue working towards clearer and more proactive communication so you have better visibility when planned maintenance may affect your service.
Thank you for sharing your feedback. We’re pleased to hear that your overall experience with Webafrica has been positive, while also recognising the concern around communication during planned maintenance. We understand how disruptive it can be to lose connectivity without enough notice, particularly when you may need to make alternative arrangements and the expected turnaround can be as long as 72 hours. Keeping customers informed ahead of planned work gives them the opportunity to prepare, and we recognise how important that communication is. Your feedback is valuable and highlights an area where we can improve the experience. We’ll continue working towards clearer and more proactive communication so you have better visibility when planned maintenance may affect your service.
Kind regards,
The Webafrica Crew
The Webafrica Crew
Webafrica's reply04 Sept 2026, 16:09
Official
Hi Ofentse,
Thank you for sharing your feedback. We’re pleased to hear that your overall experience with Webafrica has been positive, while also recognising the concern around communication during planned maintenance. We understand how disruptive it can be to lose connectivity without enough notice, particularly when you may need to make alternative arrangements and the expected turnaround can be as long as 72 hours. Keeping customers informed ahead of planned work gives them the opportunity to prepare, and we recognise how important that communication is. Your feedback is valuable and highlights an area where we can improve the experience. We’ll continue working towards clearer and more proactive communication so you have better visibility when planned maintenance may affect your service.
Thank you for sharing your feedback. We’re pleased to hear that your overall experience with Webafrica has been positive, while also recognising the concern around communication during planned maintenance. We understand how disruptive it can be to lose connectivity without enough notice, particularly when you may need to make alternative arrangements and the expected turnaround can be as long as 72 hours. Keeping customers informed ahead of planned work gives them the opportunity to prepare, and we recognise how important that communication is. Your feedback is valuable and highlights an area where we can improve the experience. We’ll continue working towards clearer and more proactive communication so you have better visibility when planned maintenance may affect your service.
Kind regards,
The Webafrica Crew
The Webafrica Crew