AK
Abigail K
1 reviews | Active since Apr 2026
20 Apr 2026, 08:13
My experience was wonderful
My experience was wonderful. Even though my issue was not resolved, the agent tried her level best to assist me and ended up logging a ticket with Vuma for me.
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Replies (1)
Webafrica's replyOfficial
20 Apr 2026, 09:03Hey Abigail.
We really appreciate you sharing this with us. It’s good to hear that the agent was able to support you through the process and go the extra mile by logging a ticket with Vuma on your behalf.
Even though the issue is still in progress, that kind of effort and follow-through is exactly what we aim for, making sure you’re not left stuck and that the right escalation path is in place.
Your ticket with Vuma is now in motion, and the next step will be their feedback on the line investigation. If you’d like, we can also keep an eye on it for you and help follow up so things don’t stall.
Thanks again for the feedback; it really helps us improve how we support you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:03
Official
Hey Abigail.
We really appreciate you sharing this with us. It’s good to hear that the agent was able to support you through the process and go the extra mile by logging a ticket with Vuma on your behalf.
Even though the issue is still in progress, that kind of effort and follow-through is exactly what we aim for, making sure you’re not left stuck and that the right escalation path is in place.
Your ticket with Vuma is now in motion, and the next step will be their feedback on the line investigation. If you’d like, we can also keep an eye on it for you and help follow up so things don’t stall.
Thanks again for the feedback; it really helps us improve how we support you.
Warm regards,
Webafrica Crew
Webafrica Crew