1 reviews | Active since Mar 2026
My experience was subpar and the infrastructure around your platform is poor
My experience was subpar and the infrastructure around your platform is poor. I placed an order and was told to wait 7 days to “confirm fibre with Octotel,” despite already having fibre installed. After 7 days, nothing happened. I contacted support and was told it would be sorted, but the next day there was still no progress. I then found out it had to be escalated, adding another 24 hours. After this delay, I received my router, but the internet still didn’t work. I contacted support again and was told to call Octotel myself, as they respond faster to customers. After a 30-minute call, my internet was activated. This entire process could have been resolved in one day but instead took over a week and multiple follow-ups. For a brand as established as WebAfrica, this is very disappointing.
We understand how frustrating and inconvenient it must have been to wait over a week to get your internet activated, especially when the fibre was already installed. Having to follow up multiple times, deal with escalations, and make calls yourself can be very stressful, and we fully acknowledge how disappointing this experience was for you.
We truly appreciate you sharing your feedback. Your experience will be passed on to our service quality team to help identify areas for improvement and ensure smoother processes for you and all other clients.
If you still require any assistance or want us to review your account further, please send a direct message via Hello Peter with your email address or cellphone number linked to your WebAfrica account, or alternatively your account number and a brief description of your concern. This will allow our team to take a closer look and provide support where needed.
Thank you again for your patience and for bringing this to our attention.
Warm regards,
Webafrica Crew
We understand how frustrating and inconvenient it must have been to wait over a week to get your internet activated, especially when the fibre was already installed. Having to follow up multiple times, deal with escalations, and make calls yourself can be very stressful, and we fully acknowledge how disappointing this experience was for you.
We truly appreciate you sharing your feedback. Your experience will be passed on to our service quality team to help identify areas for improvement and ensure smoother processes for you and all other clients.
If you still require any assistance or want us to review your account further, please send a direct message via Hello Peter with your email address or cellphone number linked to your WebAfrica account, or alternatively your account number and a brief description of your concern. This will allow our team to take a closer look and provide support where needed.
Thank you again for your patience and for bringing this to our attention.
Warm regards,
Webafrica Crew