BB
Bradley B
1 reviews | Active since Aug 2026
21 Aug 2026, 12:15
My debit order went off for the arrears that was owing, however cancelation processed before debit order went off
My debit order went off for the arrears that was owing, however cancelation processed before debit order went off. I thought switching over to you would be easier but it just made everything more complicated. We can't call directly if there are any queries. Your billing system is poor and the wifi modem/router you provided is weak. Thank you for just headaches. Will not recommend Webafrica to anyone
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Webafrica's replyOfficial
21 Aug 2026, 12:22Hi Bradley,
We understand why this experience has left you frustrated. You expected the move to Webafrica to be straightforward, but instead you’ve had to deal with a debit order for arrears after your cancellation was processed, concerns around billing, difficulty reaching support, and dissatisfaction with the router’s WiFi performance. We can appreciate why that has taken away from your overall experience.
We can see that our team assisted you earlier today with your concerns and provided a way forward. We’re glad the matter has at least been addressed with you directly, although we recognise that resolving an issue after the frustration has already occurred doesn’t undo the experience.
Your feedback around the billing process, access to support and router performance is important. These are areas where we need to make the customer journey easier, and we’ll ensure your experience is noted for review.
We appreciate you taking the time to share what went wrong, even though the experience hasn’t been what you expected from us.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply21 Aug 2026, 12:22
Official
Hi Bradley,
We understand why this experience has left you frustrated. You expected the move to Webafrica to be straightforward, but instead you’ve had to deal with a debit order for arrears after your cancellation was processed, concerns around billing, difficulty reaching support, and dissatisfaction with the router’s WiFi performance. We can appreciate why that has taken away from your overall experience.
We can see that our team assisted you earlier today with your concerns and provided a way forward. We’re glad the matter has at least been addressed with you directly, although we recognise that resolving an issue after the frustration has already occurred doesn’t undo the experience.
Your feedback around the billing process, access to support and router performance is important. These are areas where we need to make the customer journey easier, and we’ll ensure your experience is noted for review.
We appreciate you taking the time to share what went wrong, even though the experience hasn’t been what you expected from us.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew