My bill run date on the 26th

Item: Webafrica
Rating: 1
Author: Annie W

My bill run date on the 26th. I reconnected my service on the 20th. On the 23rd at 2am my service was disconnected... I tried notifying them and my inbox was spammed... Later that morning I had to send pictures back and forth for me to be reconnected nevermind being transferred from one agent to another. I'm being charged from the 20th to 26th a prorata of almost half my monthly bill for complete broken service but come payday I have no choice. Last night yet AGAIN after hours my service was disconnected I notified them and was to be contacted this morning but guess what I have had to do all the contacting on to be told I'm on the list to be contacted and it's been almost an hour already... I'm livid and frustrated what if I had a project with a deadline to complete?

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Replies (1)

Webafrica's replyOfficial

26 Mar 2026, 09:20

Hi Annie, we completely understand how frustrating and disruptive these repeated disconnections have been, especially with the impact they could have on important tasks or deadlines. It’s clear that having to send proof, follow up multiple times, and be transferred between agents has caused significant inconvenience, and we appreciate you sharing these details.

Please be assured that a reconnection order has been placed with Openserve, and once this process is completed, your service will be restored and you will receive confirmation.
We understand how critical a stable connection is, and our team is committed to resolving this situation as a priority so that your service remains reliable going forward.

Warm regards,
Webafrica Crew

Webafrica's reply26 Mar 2026, 09:20

Official