Mweb ISP is totally useless!!!

My review is of WebAfrica subsidiary MWeb ISP. If there was a choice of anything less than 1 star or preferably a minus rating, I would give it. Use MWeb ISP at your peril!! They purposely inhibit “customers” from contacting them. I waited 2 1/2 hours on the call centre line to get to No.3, then the line was cut, called in again to be at No.41 and start the wait all over. There is an email address to complain to but nothing happens. I cancelled my subscription on 1Jan 2025, but they refuse to “release” the line to Vumatel so a competitive ISP can take it over. It is now 10 Feb & they have not released the line so I have zero Internet & using my data/airtime instead. Home WiFi is useless without Internet & no pay TV channels (e.g. Netflix). I would like to explain the shoddy service to Management but cannot contact anyone. This is their modus operandi!! Do NOT waste your time with MWeb!!’