Moving to new house transfer

I moved to new addres. Been a 10 days now since im in. I try using the direct line. But the people are very unhelpful. No complaints department. Then there is the watsapp number. Totaly useless. My stuff has still not been tranfered to my new home. And no calls u. Or u cant seem to get hold of a living being. On "willie-the-bot" who ever though this up needs to be fired. This is useless And utter poor service