Moving Service Complaint

Please urgently assist, I’m quite perturbed after chatting to a customer agent, on 24-01-2023.

I will be moving house on the 1st February 2024 and I need my service to move with me, I was informed that this can’t happen until 1st of March, I unfortunately cannot accept this. As a loyal customer, I need Wi-Fi at my new place of residence as of the beginning of February. I was taken back when it was imp**** that I need to pay for two services, one I’ll be using and one I will not due to relocation. This is unacceptable!

How do we make this happen, I need a resolution as soon as possible please, I haven't received feedback since the 24-01-2024