Moving residence is not as smooth as they promise

So much for making your move to a new residence as smooth as possible. I took my router with me, got in contact with Web Africa to give my my new settings and then there was a problem with the connection. They logged a fault and after 48h I followed up because seeing as most of us work from home I already lost 2 days of work so I wanted to get it sorted ASAP. It turnes out that the person who helped me 2 days ago logged the fault incorrectly... So now I have to wait another 2 days for my issue to hopefully get fixed... How is this acceptable in today's time where most of us are still working from home and need internet access to do so.