Moving house is a TOTAL headache with Web Africa

3 weeks ago I filled out the "moving house" application. I'm now at my new place (paying for service I don't have), being told that nothing has been canceled, and that I now need to pay for two services. For the past 2 days I've had to repeat the same details to multiple *********** agents because they end the "live chat" mid way without the follow up emails and calls they promise to excute.

The communication channels Web Africa provides are not only extremely time consuming, but also incredibly frustrating. Canceling my Fiber service shouldn't take 3 weeks, and I shouldn't have to pay double for a month of no internet due to this incompetence.

As it stands I still have no internet, even though the transfer process was started in the final 2 weeks of last month, and I've been waiting for hours to speak to a human on the live chat.

I urgently need this sorted, the old service cancelled, the new sim delivered and would appreciate a refund for the days I have not had any internet this month.