Moved home and cannot get my internet reactivated

I have recently moved home and have been trying to get my internet up and running for about a month now. I have been talking to many different people in Webafrica and have always had the same result. I get told that a technician will contact me and then once I put the phone down, that's the last I hear from anyone. This is only after I call the Sales department as they are the only team in which you can talk to a real person. I have given up on using the Whatsapp chat line because the response time can take upwards of 2-3 hours.