Most USELESS Support Team I have ever experienced!!!

<p>On the 4th of May I logged a ticket with Webafrica because our line was extremely slow. We have a 4Mb line which was running at basically between 100kbps and 700kbps. They responded and asked me to do several tests on my line. I rep**** the next day with the results and was told the problem is with Telkom (no surprise). Take note, the internet has now been completely down for the last two say.</p> <p>It is now three weeks later and after sending probably like 12 or more emails and dealing with several different consultants (Ricardo, Daryll, Bradwyn, Mujeeb and Kurt), no one has been able to resolve my problem. I was promised multiple times from last week Wednesday that a "senior representative" will phone me to assist, still haven't received a phone call.</p> <p>My biggest problem with Webafrica is that they try to display how apologetic and empathetic they are but there actions only display how pathetic and *********** their service is. Not once in the last 3 weeks and 12 emails has someone made contact with me unless I send an email complaining. No updates, follow ups or anything. Purely the customer making contact and then receiving apologies letters.</p> <p>Please explain to me whats the point of having my line with Webafrica if they can't resolve anything with Telkom. They imply that in their advertising so why no follow through.</p> <p>I have been nothing but respectful and understanding towards Webafrica as I don't believe in kicking and screaming to get my way but they force you to get to that point regardless of how patient you are with them.</p> <p>SENIOR MANAGEMENT (if you even exist) at Webafrica. Go through the support ticket I logged and see what I have been dealing with. It has been completely ridiculous, you are worst than Telkom as a service provider. You obviously have no pull or relationship with them and because your support team is either *********** or have no backbone, they can't escalate a problem to the correct person or channel after how many complaints. All they do is log a request with Telkom which I guess I could probably do myself if my line wasn't with Webafrica. So once again what are you providing?</p> <p>I know I am going to get some generic copy and paste response now on this website. So I have a challenge for you Rafeeqah, here is my ticket number # ********** . Why don't you prove to me and other customers that may read this, that you are one of the obviously few support specialists that have a backbone and the competence to sort my problem out without having to explain it all again to your ********** or Facebook inbox.</p> <p>I expect a response with a detailed explanation of a way forward to resolve this ASAP. I cannot go on like this any longer.</p> <p>Regards<br />Wesley Wade</p>