AvdM
Armand van der Mescht
1 reviews | Active since Aug 2015
23 Aug 2015, 18:21
MOST USELESS SUPPORT LINE EVER
Hi I just sat on the telephone for over 20min and waited for WebAfrica to answer their phones. You know if it such a big mission to answer your phone to help your customers then whats the point of even having a support number? Its also not the first time this has happened and all they say is sorry we have high call volumes. Seems like a sad excuse, why are the call volumes so high, is it that the service is that bad or are you that under staffed? Seriously looking at moving to Afrihost or someone else that gives a damn about their customers!!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Sept 2015, 14:59Hello arivdm,
A senior from our ADSL team managed to contact you so he can address these issues and he has confirmed that your connection issue has been resolved.
Nevertheless, we are sorry you had to wait for so long to speak to our guys and we can understand why you are upset. Going forward, if you need urgent assistance - please drop us a direct message on Twitter or a private message on Facebook and will assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
A senior from our ADSL team managed to contact you so he can address these issues and he has confirmed that your connection issue has been resolved.
Nevertheless, we are sorry you had to wait for so long to speak to our guys and we can understand why you are upset. Going forward, if you need urgent assistance - please drop us a direct message on Twitter or a private message on Facebook and will assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Best regards,
Webafrica's reply02 Sept 2015, 14:59
Official
Hello arivdm,
A senior from our ADSL team managed to contact you so he can address these issues and he has confirmed that your connection issue has been resolved.
Nevertheless, we are sorry you had to wait for so long to speak to our guys and we can understand why you are upset. Going forward, if you need urgent assistance - please drop us a direct message on Twitter or a private message on Facebook and will assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
A senior from our ADSL team managed to contact you so he can address these issues and he has confirmed that your connection issue has been resolved.
Nevertheless, we are sorry you had to wait for so long to speak to our guys and we can understand why you are upset. Going forward, if you need urgent assistance - please drop us a direct message on Twitter or a private message on Facebook and will assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Best regards,