CS
Carisa S

1 reviews | Active since Apr 2013

05 Aug 2020, 12:52

Most pathetic service and zero communication

Since last week I am not able to download emails as my mailbox has reached its capacity. I went online with the WhatsApp chat and connected 11 times to a real person, but no one could help me. On my fifth phone call to them (I held the line for more than 30 minutes before I was connected) I was told they could not increase the size of the mail box. However, my biggest issue was to delete all of the emails so I could receive mails again. No one could help. So after 16 attempts of making contact, I sent a Facebook messenger note, which was responded to but again it was of no help. Two urgent emails, with a response more than a day later. Despite all my attempts in asking someone to call me urgently, it sadly has not happened. I have had my wam email address for almost 30 years, and have always been a loyal customer. I fail to understand how a connection between us is not possible in this era of communication. Webafrica, you should be ashamed. I cannot rate you low enough.

0
Replies (0)