Most pathetic service and rude ending of support without resolving the issue

Firstly it took me 3 hours to get a consultant to assist me, once I dis get a consultant he kept on telling me same thing over and over the more I tired to explain the issue the consultant told me they can assist me with my issue. I proceeded to request a ticket get logged for a more senior person to assist the consultant proceeded to tell me one last time the same line he had told me before and closed the chat. I reopened the issue on chat now been 2 hour late have not been assisted yet.

As a senior network engineer for my day job with 19 years of experience, I think I am able to tell when the issue is not on my end and even supp**** the consultant with all the evidence.

I feel sorry for all those less technical people trying to get assistance from this company.

I realize this is a Sunday but a company who's primary focus is in the residential space you should not have a 3 hour wait time before even getting to talk to a consultant on a weekend when everyone is home and trying to keep themselves entertained