Most pathetic Internet Service Provider

Most pathetic service. I logged a ticket about my internet connectivity that is down. In this lockdown period I would assume that Telekom companies will go the extra mile to ensure connectivity is running because thousands of people are forced to work from home. Webafrica however decided that this is the best time to use the most inexperienced, untrained operators to man the support desk. I logged a call online, because you cannot phone anyone, and received a reply 2 days later that my FUP is the reason I do not have connection to the internet. Really? 1. Khuboni Mdlambuzi, did anyone from Webafrica ever explained to you what FUP means? 2. Did you bother to take an agreement and read through it to find out if your connection is suspended when you reach your FUP 3. How is it possible that with a uncapped prime connection with a FUP of 600 odd GB can be totally suspended after a 381gb usage.

Now I understand why it is impossible to talk to anyone at Webafrica and why the Webafrica management is in hiding