Most Pathetic customer service ever!

So here's the timeline of how slow WebAfrica is to attend to PAYING Customers line issue. They might actually be slower than my fibre connection at the moment! 4 Aug - New line is activated. Extremely slow service 5 Aug - Speak to a agent trying different accounts/routes resets etc. No luck and the issue is logged with Metrofibre as it's their problem (passing the Buck) 6 Aug - Follow up and its been escalated and it takes 24-48 hours for a response.... 8 Aug - Follow up AGAIN!! Ooh the fault wasn't logged internally but we are waiting for Metrofibre for a response and the fault has been escalated. *** 10 Aug - Phone Metro Fibre - Ooh I can't see any faults logged for your service we will provision the line and phone you back. 10 Aug - Follow up with WebAfrica AGAIN! Sorry we have escalated your fault again and we are waiting for feedback. *** 10 Aug - Phone Metrofibre AGAIN! Ooh now we can see the fault and it has been lying here from 6 Aug and we only escalated it to the engineering department now! ***

10 Aug 12:425 And here we are no feedback yet. Waiting for someone who is competent to actually fix my issue.

So now I am now IT boffin but surely if you are a PAYING customer you have the right to receive a fair service for which you are payingy top dollar. The above is mediocre to say the least.

The Customer service here is all round pathetic and I have made a HUGE mistake moving to WebAfrica! Quick to install your line and debit your account for your first invoice but when it comes to sorting out issues and faults they are non existent and passing the buck better than a hot potato!

To anyone reading this and thinking about moving to WebAfrica please stay well clear!!! Rather go to someone else who actually wants to help their paying customers and actually does something when an Fault is recorded.