JT
JP T

1 reviews | Active since Nov 2017

03 May 2022, 10:18

Most PATHETIC and untransparent service you will ever find

This is the most pathetic, unprofessional service i have ever received from a service provider. My house was already Fibre ready and I waited 3 weeks for the router to be delivered and to be active. Before I even used there service, they already billed me and debited my account. Once the router arrived it was not even plugged in for 2 hours and they billed me again. They took another 3-4 more payments. This is for a package i took that is suppose to be R749 pm. My bill is now already on R1123 and i have not even used there service for a week yet. A hour ago my account has got suspended and says i need to make a payment AGAIN to reactivate. As i was checking the client portal site, by debit orders it shows 3 different days for the month when they will debit you. One day is for Webafrica and another 2 days for VUMA and I was never told this before. I was only told that my subscription will be R749pm nothing of other additional costs to VUMA. Your service is pathetic and i will never recommend you to anyone. You guys suck

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