Most *********** ISP ever

I ordered Fibre on the 1st of December, by the 1st of January 2022 still no internet and told it will be activated earliest 17th of January. More detailed story to follow: I ordered my Fibre with them on the 1st of December 2021 for our new home that we bought and we're moving into on the 11th of December. Was told I will be contacted within 5 working days about installation of fibre at the given address. 5 working days passed, nobody contacted me. Took me ages to get hold of an agent. When I eventually got hold of someone, they said that their system shows there is already fibre installed, it only needs to be activated, which will take 2 working days. This came and passed, no activation, more struggles to get hold of a agent to help, they were all clueless until the 23rd of December, one agent was finally able to pin point the issue... Or so I thought. It seemed that the previous owner of the house's internet was still active until the end of December and that my internet will then be activated on the 1st of January 2022. The 1st came. No activation. Struggle to get hold of agent ensues again. Got one after 3 hours. This person then told me that the object number for my internet is in use by another client and the person responsible for rectifying this will only be available from the 17th of January.