MOST HORRIBLE NETWORK SERVICE PROVIDER : WEBAFRICA

I have been on a month-to-month contract with Web-Africa, and I had recently requested for an upgrade for better Network coverage. I was told to wait for the 26th of September for the current voucher to end and so I did. From the 27th of September I have been begging and pleading with them for the upgrade voucher and after speaking to several *********** agents, I eventually obtained it on the 30th of October, bear in mind that I’ve been waiting for all this while I have no access to the internet, and I work from home and on a commission basis, meaning, no work=no pay. This has caused me such a huge distress in my life because I had to travel to a friend’s house for a functioning and reliable Network. That’s not all, once I obtained the voucher, a payment was made and I was told to wait an additional 48hours for the Network to be restored, meaning it would be 7days of no internet connection, I then asked them to cancel their services so that I can sign up with a better Network provider and I was told to pay a cancellation fee of R999.00. Now, this is absolute diabolical and outlandish behaviour! Especially since I am not on a fixed contract with them and my request was simply for me to increase the package I’m currently on and it’s crazy because I’m actually offered to give them more of my hard-earned money and they are going on as if I requested for a downgrade, when all this could have been an advantage to them! In addition to that, we constantly experience network interruption for 2 weeks or more and they still expect to be paid the full amount and they do not even send an apology to their clients I want absolutely nothing to do with them because they lack urgency and have the sensitivity of pea brains and need, I had, they are the worst Network providers to deal with and so are their consultants.