Most dreadful service. Truly horrible experience

Unbelievably bad customer service. We've had non-stop problems since joining but by far the worse part is lack of communication.

In now have over 8 reference numbers which have not been actioned. Including 309205, 303334, 288718,279312 and the lost goes on. My wife even has more. We've had a simple problem which figured out myself after ZERO COMMUNICATION. Because the inital sales consultant did not give us the package we have requested. To do with throttling. Not the router which you geniuses just kept replacing. Astonishing how you dont know your own product

We've even had Amanda promise to call me at night to see if she could help. This never happened. And I only got through to her aftermore than 30 minutes waiting on the phone and then she doesn't do what she promises. Another attempt to try and speak to a manager resulted in my holding for over 20 minutes for nothing.

How you do it is the worst possible way to deal with people. And I am in car sales so ive seen bad!

Only go with Webafrica if you are too overly impressed with Telkoms service and wish to return to your masochistic ways. I certainly am telling everyone I know to stay away.