MOST ********** CUSTOMER SERVICE EVER

MOST ********** CUSTOMER SERVICE EVER. I requested a my service to be cancelled as i was moving. My move was delayed and i then requested the cancellation to be stopped before the cancellation date was meant to take place. After spending more than 40min on whatsapp which is the only way you can communicate with them, i was informed the cancellation was stopped. to my surprise on the 31st January i have no internet. after spending 4 hours (yes 4 hours) back and fourth on whatsapp been transferred back and fourth between multiple people and having to tell my story again from scratch my account is debited and told my line is active and fine. LIES - still have no internet and again 1.5 hours later on whatsapp i am told the line is not active and i am back on the merry go round between agent, billing and provision team. they STOLE my money cos i still do not have a service