More difficult than finding the hair in an eggs yolk.

I have had an account for internet services with Webafrica for 4 years. After some minor teething troubles, the overall experience was pretty good. The monster however reared it's head when I decided to cancel the service which was based on Webafrica offering the same product I was using at 35% less. I was asked to cancel my existing contract and restart a new contract at the new prices offering. This was absurd. The cancelation process was excruciatingly oainfull. Agent after agent asked why I was I canceling. After more than 1 hour on whatsup they finally accepted my cancelation. With precision 1 minute after the cancelation date the service was switched off. However, the accounting art of the process was not that efficient and Webafrica lodged the stop order and deducted funds from my bank for the next 2 months. Getting Webafrica to return these funds was beyond excruciating. The client interface via call centres is ridiculous. Agent after agent seem totally *********** and while they say they understand they seem to be able to do nothing to resolve the issue. When you seem to make progress you discover dsys later that you are back to the start of the problem resolution. And on each occasion you interact with the company you are left feeling frustrated beyond the point that a human can experience. From a conspiracy viewpoint it almost seems as though the client interaction processes have been specifically designed to take the client beyond the breaking point. Aldo, the errors all seem to be in the company's favor in that they have had my funds for over a month and they have benefitted financially from their inefficient processes. This experience I am going through is the worst I have ever experienced. Sad day Webafrica....