Morally ******* organisation

This has been month of horrific service, absolutely ZERO accountability from WebAfrica, ZERO response to my matters, NO MANAGER contacting me once NOR any proof shared to me as requested and as per what I am allowed to ask for as per the CPA act.

Extract from my google map review:

The saga continues with this morally ******* organisation. I have shared proof of communication where the R999 is not applicable, I have shared written communication from their own staff saying it is not applicable yet I still get hassled to pay. I have requested on numerous times that (A) manager of WebAfrica call me (B) that I am shared proof of where I agreed to a R999 cancellation fee in my contract (C) to acknowledge what their own staff have said around the fact that I do not have to pay any cancellation fee as the router was delivered. This has been months now, absolutely ZERO attention from ANYONE senior at WebAfrica - its utterly ridiculous and bordering on gross negligence. What more must I do? Personally contact your CEO? I can definitely do that? Will that get your attention to actually resolve this matter?