Monies owed to me by Webafrica and still not refunded

I have already written a review on Webafrica. They have since acknowledged their error and apologized and want to plan to collect their router. They owe me over R2000 for monies deducted for a contract not fulfilled. I have emailed them stating I am a pensioner with a 38yr old son who has lost his 2nd job due to covid. I have to support both of us on my pension. Webafrica will not get their router back until they pay my outstanding monies. I haven't even paid my insurance yet. Once again I will have no money for basic necessities, most importantly food. We are now on level 6 loadshedding in Benoni Agricultural holdings as of today.