Money thievery

This is the second time that Webafrica has "taken my money"! The first time was when I ordered fibre. I was told that I will only be billed once the fibre is active, and the LTE will immediately be cancelled. The fibre was installed but I waited almost two months for it to be activated - and then an amount over R1100.00 was debited from my account for fibre that should be R829.00 per month, PLUS the R800.00 for LTE When I queried it, telling them that the fibre was not active for the time period they debited me for, I was told it was installed and they won't refund me. Now again, I paid via eft, and then the very next day my account is debited. Response time from the call centre is pathetic, and I'm sure I will once again not get my money back.. this totals and amount of over R2000.00 that has been basically ****** from me over the last 3 months. I feel there is no alternative but to contact the ombudsman!!