Money making ****. Poor customer service

I have never dealt with a service provider that gives me this much issues. I spoke to a agent on the WhatsApp line as I need to cancel my service due to Emigrating. I joined Web Africa in March 2022. At that time, there had been NO cancellation fees of R999. The only clause regarding cancelation fees was if you cancel within 12 months, you'd have to pay R1725 /R1750. Now they have this cancellation fee of R999.

I moved homes in August 2022. Apparently, according to their agent, that meant that I started a new subscription and my joining date changes. I asked for confirmation in their Terms and Conditions. But could not be directed to a clause that stated if you move homes, your joining date changes. I have honestly had the worst experience with this company for the last year I have been with them. I was sent a declaration to "agree to the cancellation" although I had questions with no answers or guidance from WebAfrica. I then responded "I do not agree" to the cancellation yet it was still cancelled and I could not since get in contact with them over this ridiculous WhatsApp chat. I am anxiously waiting now for them to debit me incorrectly again.. I want to escalate this to management because how can your agents action a cancellation if a customer does not 'accept' the terms and conditions of the financial deductions. What type of business does that without proper consent from clients?