Money hungry - Worst Customer Service

Good morning,

I hope you are well,

I wanted to clarify something quick.

I see there is an outstanding balance of R948 on my account. Now, I am going to try and say this in the nicest way possible. Because it is Monday, and I am trying to not lose my ****….

Firstly, I want you to note that I WILL NOT BE PAYING THIS AMOUNT

Secondly, since last week Wednesday I have been battling to get the proper assistance and I have been sent from one agent to the next, and the issue does not seem to get solved.

This issue started when I advised one of the agents that we were moving and needed the router unlocked for the new neighbourhood. I was told that the MTN network will not work where we are moving to. I was then told that I need to get a Telkom sim. Which I agreed to and paid for. Once the move was completed, I plugged in our router and found that the MTN WIFI actually does work. So now I was faced with payment for MTN and TELKOM… Here is where I feel you guys got confused, because I am not Bill Gates, and definitely not well off to be able to just throw money away.

I contacted your incredibly slow and unresponsive “Live Chat” … It took me the whole morning to get into contact with an agent. I then got the “this is not my dept” and You are being transferred to an agent, please wait while I connect you” ….

By Friday night at 18:52, I got a message with your office hours. After waiting the whole day to have my issues sorted. Then on Saturday morning, I got another message with your office hours, eventually just before lunch time I managed to speak to someone, whom I believed tried to help me, and I thought he did as I asked, but yet here we are….

So here is what is going to happen… You can write off the amount of R948 for the MTN and TELKOM services (the Telkom sim has not been opened and is still sealed). Go to the two agents that told me to go over to TELKOM (Refilwe S & Muneeb F) and get the money from them. The R249 I paid for the SIM card you may keep, buy chappies, or use it towards improving your customer service, I honestly do not care at this point, because I know I will not be getting a refund from your customer exploiting, money hungry company. This could all have been avoided had your agents taken the time to actually do their work. Jean-Pierre D, guaranteed a refund, Firdows V hit a flat spin and just passed the buck, Aaisha A immediately just put me through to billing, Haakeem B was very apologetic for the useless service and just logged a cancellation but still leaving me with two services to pay.

In-between all that, the ridiculous and super annoying Willie-the-bot sent tons of messages reminding me of how **** Web Africa’s service is.

So, there is my story, do with it as you wish. I am busy consulting with my lawyers, and please do not expect me to pay anything towards the above. If there is any sense left amongst you, YOU WILL DO THE RIGHT THING AND REFUND ME (NOT CREDIT). But I know I have a better chance of being bitten by a shark on dry land.

Just a side note on Today’s responses, its been two hours trying to even select an option on your live chat on your website, whatsapp and the app… Well Done!!